Terms & Conditions
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1. Device Condition & Grading
The physical and functional condition of each phone is clearly specified: BRAND NEW OPEN BOX SUPER MINT MINT GOOD. Customers are requested to verify the device condition before finalizing the purchase.
2. Testing & Checking Warranty
Each phone includes a 7-day testing/checking warranty starting from the delivery date. Any latent hardware defect discovered during this window will be repaired or replaced.
3. Warranty Exclusions & Physical Damage
The warranty does not cover cracked screens/displays, liquid or water damage, burnout caused by incorrect voltage/chargers, or any accidental physical harm.
4. Return & Refund Policy
If a technical malfunction cannot be fixed and an equivalent replacement device is out of stock, a full refund will be issued within 3–5 business days. Refunds are not issued for a change of mind.
5. Battery Health & Performance
As these are pre-owned devices, battery health might not match that of a brand-new phone. Depending on the model, an operational battery health level of 80% or above is generally maintained.
6. Accessories & Packaging
Devices may not include original manufacturer boxes or adapters. However, a compatible and safe charging cable will be provided.
7. Legal Authenticity & IMEI Clearance
Every device is legally sourced with a verified, clean, non-blacklisted IMEI. A digital cash memo or official invoice is issued with every purchase.
8. Data Security & Factory Reset
All prior user data has been permanently wiped via factory reset. Customers are fully responsible for their own future data backups and software updates.
9. Security Seal & Screw Protection
The security warranty seal/sticker over the screws must remain unbroken. If the seal is torn, altered, or opened by a third-party technician, the warranty will be permanently voided.
10. Official & Unofficial Network Status
Whether the device is an official unit or an international/unofficial variant is explicitly stated on the invoice. The company is not liable for future government network policy updates or regulatory changes.
11. Software Modifications (Rooting & Jailbreaking)
Installing custom third-party ROMs, rooting the Android system, or jailbreaking an iPhone will immediately nullify all warranty coverage.
12. Activation & Cloud Lock Policy
Phones are sold completely cleared of Google (FRP), Apple ID (iCloud), and Mi Accounts. The company holds no responsibility if the phone gets locked due to the buyer forgetting their personal credentials.
13. Delivery Unboxing Video Requirement
For online and courier deliveries, the recipient must record an uninterrupted unboxing video right from opening the outer parcel. Claims regarding physical transit damage or missing items will not be accepted without clear video evidence.