Store Pickup Policy

Store Pickup allows you to reserve a product online and collect it directly from the FoneXport branch selected at the time of booking.

1. Product Reservation

Once your Store Pickup booking is confirmed, the selected product will be reserved for you for 7 calendar days from the booking date.

During this 7-day reservation period, the reserved product will not be sold to another customer.

2. Pickup Within 7 Days

You should visit the selected FoneXport branch and collect your product within the 7-day reservation period.

Please bring your booking details or other valid booking proof so that our branch team can verify your reservation.

3. What Happens After 7 Days?

If the product is not collected within 7 days, the reservation will automatically expire.

From the 8th day, FoneXport may make the product available for sale to another customer.

After the reservation has expired, we cannot guarantee that the same product will still be available.

4. Booking Amount Refund

If your reservation has expired and the reserved product is no longer being held for you, you may request a refund of the booking amount.

To receive the refund, you must provide valid proof of the original booking, such as your booking details, order information, or other information required to verify the booking.

Once the booking is successfully verified, the applicable booking amount will be refunded.

5. Pickup From the Selected Branch Only

A Store Pickup booking is linked to the branch selected at the time of booking.

The product must be collected from that same branch.

For example, if you booked a product from the Pandua Branch, you must collect it from the Pandua Branch. You cannot collect the same booking from another FoneXport branch.

6. Store Pickup Only

Products booked under Store Pickup are meant to be collected directly from the selected store.

Unless another option is specifically offered for that order, the booked product will not be delivered or automatically transferred to another branch.

7. Customer Responsibilities

• Check the selected pickup branch before confirming the booking.
• Collect the product within the 7-day reservation period.
• Provide valid booking details or proof when collecting the product or requesting a refund.
• Ensure that the booking information provided for verification is correct.

8. FoneXport / Branch Responsibilities

• Reserve the confirmed product for the customer for 7 days.
• Keep the product available for the customer during the valid reservation period.
• Verify the customer's booking details at the time of pickup or refund request.
• Release the product for sale only after the reservation period has expired.
• Process an eligible booking amount refund after successful booking verification.

Please check your booking details carefully and visit the selected branch within the reservation period to avoid losing the reservation.